Questions, answered plainly.

Kairos Associates is a dealership performance consultancy founded by Deon Ramlal. It works with dealership groups across four connected areas: dealership income development, sales and finance training, compliance and legal/ethics, and cross-discipline sales training.

Deon Ramlal is based in Northlake, Texas, inside the Dallas–Fort Worth Metroplex. He works on site with dealer groups across DFW and travels nationally for multi-store engagements.

Every engagement follows four phases: a two-day on-site assessment before any material is written; building a custom deliverable suite of facilitator guides, participant workbooks and interactive assessments; on-site delivery combining short classroom blocks with live floor coaching; and post-training performance reporting against metrics agreed at the start.

Every engagement is built from the ground up for the client. Programs are written against the store's own process, lender mix and product lineup — there are no off-the-shelf decks with a logo swapped in.

The store keeps the full deliverable suite: custom facilitator guides, participant workbooks and interactive assessments, plus post-training performance reporting. Managers are trained to run the material themselves, so the program does not leave when the consultant does.

It is the product framework underlying every Kairos program. Producers learn every benefit of every product they carry so no customer question can break the presentation — then present only the three that fit what discovery actually surfaced about that customer.

Yes. Cross-discipline sales training delivers the same fundamentals — discovery, trust-building, product fluency and disciplined closing — into any environment where trust, process and product knowledge determine the close.

Yes. Deon presented at the 2026 NAMAD Annual Membership Meeting on selecting the right F&I product partner, and speaks at conferences, dealer twenty groups and association meetings.

With a conversation about what the store is actually dealing with, followed by an on-site assessment. No deck and no pitch before the store has been observed.